FAQ'S
You need to create an account. You can do so by clicking "JOIN" at the top of this page or by creating an account.
There can only be one account linked to an email address so you most likely already have an Australis account.
You can log in instead, or try resetting your password to gain access to your A-List account.
If you believe you don't previously have an Australis account but you can't sign up with your email address, please submit a contact form to customer service and we'll be happy to help you.
Then you've automatically been enrolled in The A-List! Just log in HERE. Come back to this page you can see what tier you're in and start earning Store Credits
For sure! As long as you set up your account with the same email address you made the purchases with, anything from the last 12 months contributes to your A-List tier.
Our tiers are written under "THE A-LIST TREATMENT"
Depending on how much you spend with us, you'll be put into different tiers. The more you've spent, the better the rewards!
We have 4 tiers.
Not with the A-List! We wanted to make it super easy and remove the confusing points system.
Your rewards will be either Store Credit (cold hard Australis cash), free gifts, product discounts, free shipping etc.
You won't have to redeem points for rewards, it will be automatically added to your Australis account.
TERMS & CONDITIONS
Terms and conditions are subject to change, alteration, substitution, or termination by Australis in its sole discretion at any time.
By joining THE A-LIST, you are agreeing to these Terms and Conditions as well as our Privacy Policy and Terms of Service.
Welcome Gift of 20% OFF SITE WIDE + FREE SHIPPING VOUCHER is not valid on Clearance Items. Only valid on orders over $30. 20% Discount and Free Shipping can only be used once and in one transaction. May not be valid for some store wide promotions, please see that promotions specific T&C's for details.
Members must enter their date of birth at least one month prior to the first day of birth month to be rewarded.
Reviews are only eligible to earn points if accessed via the review email sent to you after each product purchase. Reviews left directly on our site and on products that have not been purchased on australiscostmetics.com.au are not eligible to earn store credit.
Store Credit received through THE A-LIST is non-transferable and cannot be exchanged, sold or refunded.
Australis is entitled to cancel your membership at any time by providing you with 30 days’ notice. We may terminate your membership without notice if you are inactive in your membership for an extended period or if we believe you have breached these Terms and Conditions.
If your membership is cancelled, you will no longer be entitled to program benefits.
THE A-LIST updates and benefits are communicated through email and/or sms, and if you choose to unsubscribe from email and/or sms you may miss out on your benefits.
Australis is not responsible for ensuring you are opted-in to receive email and/or sms communications and will not be held accountable if benefits/rewards are missed due to communication not being received and/or sent.
As a member it is your responsibility to keep your contact details up to date. You can update your details within the My Account.
You can only have one member account and accounts/rewards are non-transferrable. If you believe you have multiple accounts, please contact us at to have your accounts merged.