You have Questions? We have Answers!
Q. How much does delivery cost?
A. It will cost $8.25 (inc GST) to post your Australis goodies to you within Australia if your order is worth less than $50. Orders overs $50 don't occur a delivery fee.
Q. Where do you deliver?
A. Apologies rest of the world, we currently only deliver within the land down under - Australia. You will also need to practice your autograph as a signature is required, we cannot deliver to a P.O. Box or Locked Bag address.
Q. How long will it take for my order to be delivered?
A. You can expect a knock on your door from the postman within approximately 7 working days. We know you want your goodies ASAP so 99% of orders are sent out by the next business day. Orders are sent via our carrier XL Express who aim to deliver your parcel within 1-5 working days of us lodging it. Please consider that we don't post out nor do XL Express deliver on weekends. We cannot guarantee delivery timeframes and have been provided a guide only.
Q. Which of your products are vegan friendly?
A. Please refer to this list of products to see which products are vegan friendly.
Q. Will I get an email confirmation once my order is placed?
A. Yes. Once you’ve handed over your cash and placed your order online, we let you know we have received it via automated email, which includes a list of the fabulous items you ordered. Don’t worry - your credit card details are not sent in any emails from us. We also recommend that you never send your credit card details via email.
Q. I sent you an email. How long before I get a reply to my email enquiry?
A. Your emails are VERY important to us and we love to hear from you so we try our hardest to answer all emails within 1 business day. We are always more than happy to respond to order inquiries.
Q. Why do I need to sign up for an account in order to place an order?
A. Signing up for an account with Australis (don’t worry we are very nice!) allows you to keep track of your order, as well as the ability to view your previous orders placed with Australis. It also allows Australis to quickly search and reply to any queries you may have about your order.
Q. How secure is my credit card information?
A. Your credit card payment will be conducted directly via the Payment Express payment facility over a Secure Socket Layer (128 bit SSL) connection. Australis does not store Credit Card information, or have access to your Credit Card details. Please take note - any payments made to this website will appear on your credit card statement as Heritage Brands.
Q. Where can I find ingredients lists for all Australis products?
A. We know it’s important to know what our wonderful Australis products are made of, so you can find a list of all ingredients printed on the back of the packaging, where size permits, or you can view the ingredients lists on our stands at our retailers or under the product you’re looking at online. Just click VIEW INGREDINETS – and voila! If you require specific information about the product, please contact Australis via our contact form.
Q. What is Australis returns policy?
A. Because Australis sells its products both directly and indirectly (through distributors) to retailers we are unable to process returns for purchases made from pharmacies or department stores.( We hope you understand). Should you wish to return an Australis product, please contact your place of purchase for a refund or exchange, according to the retailer’s return policy. We advise that you always keep your receipt and check retailer’s conditions for returns.
If you have purchased an Australis product via our website and for some reason you do not wish to keep it (don’t break our hearts), you may return new and unused items within 14 days of the date of receipt. Australis will refund the purchase cost of the product(s) minus shipping and handling changes. Items must be returned in their original condition; no refund can be made for products that have been used. If you receive a defective or incorrect product, please return item to Australis within fourteen days, and we will reimburse you for the purchase costs including the return carriage. Please refer to our Returns Policy and Procedure page to learn more.
Q. I am a retailer, how can I find out more information about stocking Australis products?
A. Please feel free to contact our Customer Service Department on 1300 650 981 to find out more from the Sales Representative in your area. We are more than happy to answer any of your queries and discuss the opportunity with you.
Q. What does Australis do with discontinued stock?
A. We are committed to constantly supplying Australian beauty savy girls with new products and trends so we regularly update and refine our range. However to give you girls newness, this means we occasionally discontinue products to make room for the new shiny fun stuff!
Please speak with a consultant at your nearest pharmacy or department store to find out which products have been discontinued. They will be able to guide you to good, alternative product solutions within the Australis range.
Q. How can I find out more about Australis Promotions and Competitions?
A. You can stalk us in the social media world on the following sites.
- You Tube