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Customer Service




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Popular Questions

Can I make changes to my order after I've placed it?

Once you've placed your order, it joins a queue for immediate processing and fast despatch. We are therefore unable to make any changes, additions or amendments to orders.

I made a mistake on my delivery address on my order, what do I do?

If your orders hasn't yet been shipped, we may be able to amend the delivery address. Please get in contact with our customer service team as soon as possible to let them know the issue. Please ensure you have the order number included in your message.

My order is missing an item, what do I do?

Please contact our customer service team via the contact form or call on 1300 650 981 (business hours are Mon-Thurs 9am-5pm AEST, Fri 9am-1pm AEST). Please be sure to include your order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.

Are your products tested on animals?

Australis do not test on animals in any way. All of our suppliers are certified and we are listed on the Choose Cruelty Free List.

I have received a faulty item in my order, what do I do?

We would like to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact our customer service team with your order number, the faulty item's name and number and a description of the fault. If you can include images, that would be even better. We'll get back to you as soon as we can and send you a replacement item as quickly as we can.

How much does delivery cost?

It will cost $9.95 to ship your Australis goodies if your order is less than $100. Orders over $100 do not incur a delivery fee. For international delivery, shipping is calculated to the country of destination. All Orders have authority to leave without signiture is automatically checked, unless stated otherwise in order. 

Are your products Vegan?

Our range is 100% Cruelty Free and we endeavour to make our products vegan where possible. Ingredients are listed on every product page and Vegan Friendly products will have the Vegan logo. You can also click here to view our Vegan Friendly products.

I'm not sure what shade I need, can I have some samples?

We do not have any free samples to send out. However, we have testers available on all of our cosmetics stands in Priceline, Big W and selected Pharmacies.

What is your returns policy?

We are happy to offer a store credit, exchange, or refund on an item you've purchased from us - simply contact us within 30 days of your order date. If you have changed your mind about a product you have ordered, we'll need to receive it back to us unopened and unusued, in the original packaging. If the item is faulty or damaged please contact us with a detailed description of the issue along with a photo if possible. If an incorrect item has been received, please take a photo and contact us within 7 days of delivery. In the rare instance you've had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately. Allergy returns must be less than 20% used upon arrival back with us.