Australis Return Policy
If for some reason you do not wish to keep a product ordered from this website you may return new and unused items within 14 days of the date of receipt. We will refund the purchase cost of the product(s) minus shipping and handling changes. Items must be returned in their original condition; no refund can be made for products that have been used. If you are returning Aerosols or flammable Liquids please contact us first to discuss as they cannot be sent via Australia Post.
Please download, print and fill out this form to include with your return
If you receive a defective or incorrect product: Contact (within 14 days of purchase) our very friendly Customer Service team on 1300 650 981 (Monday – Thursday 9am – 5pm AEST, Friday - 9am - 1pm) or through our contact form. Upon proof of your defective product, such as a photo image, receipt or other proof of purchase, we will reimburse you for the purchase costs including the return postage or replace the faulty product.