Payments, Promos & Rewards
What payment types do you accept?
We accept the following payment types:
- Credit Cards (Visa & Mastercard)
- Rewards Points
The promo code I'm trying to use isn't working, can you help?
If you have a promo code, you will need to enter it on the shopping bag page. You need to enter the code exactly as it was given to you, without any spaces. Click 'Apply Code' after you have entered it.
If you are still having trouble with the code, please check the following:
- You can only use one discount/promo code per orders. This applies to our free shipping codes too
- Promo codes will always have an expiry date, check it hasn't expired in the Terms & Conditions
- Terms & conditions of each code will be different so please read them carefully to ensure they are applicable to the items you are trying to purchases
Is it safe to use my credit card on your site?
We strive to ensure that every credit card transaction occurs within a secure environment. Our payment system has a 128-bit SSL security encryption certification awarded by VeriSign. You can see the transaction is secure if you see a key lock on your web browser. We do not hold your credit card information after your order is complete, as it is submitted directly to our banks. Rest assured that your credit card information is secure every time you make an oder.
My credit card details are not being accepted, what's wrong?
Please check the following:
- You have enough funds in the credit card you are trying to use
- There are no spaces in your credit number
- You have completed all fields required
- Your name appears exactly the same as on the card
If you are still experiencing difficulties, please check with your bank or financial institution. If problems continue, contact us.
What is PayPal and how does it work?
PayPal is a payment method for online purchases that allows users to send and receive money online. It offers a fast, safe & easy method of payment without disclosing your credit card or other financial information to the merchant. You simply need to sign up for an account and follow the prompts. For more information, please visit www.paypal.com.
What is AfterPay and how does it work?
Afterpay offers simple instalment plans for online shoppers, allowing a purchase to be paid for in 4 equal instalments, due every fortnight, interest free! First-time customers provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy!
After you check out, the goods will be shipped to you by us. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.
Afterpay is available to all people who:
- Live in Australia, NZ and USA
- Are at least 18 years old
- Are capable of entering into a legally binding contract
- Have a valid and verifiable email address and mobile number
- Have access to a Payment Method, for example by being the holder of a Card.
They do not require you to fill out a credit application form!
Do you have gift cards?
At the moment, we do not have Gift Cards available, this may change in the future.
Are your prices in Australian Dollars (AUD)?
Yes, all our prices are in Australian Dollars (AUD) and your credit card will be charged in this currency too.
Do your prices include GST?
Yes, all our prices include GST. At checkout, you will be able to see the amount of GST you are being charged.
Do you offer a discount or promo for students?
At this time, we don't offer a specific discount for students however we regularly run promotions on our website.
How do I sign up for your rewards program?
You simply need to register for an account on our website and you are automatically signed up for our rewards program. You can create an account here
How do I earn rewards points through the loyalty program?
You can earn rewards points by purchasing products on our website, referring your friends, leaving reviews, and much more. Please see the Loyalty Rewards Program page for full details.
How can I use the rewards points I earn?
You can use the rewards points you earn to pay for products in the future. You will be able to use your rewards points at checkout as a payment type and they will automatically be used for your order. See the Loyalty Rewards Program page for full details.
Where can I get a promo code to use on my order?
We recommend you sign up to your email database so you are the first to know about any promotions we are running.
Can I use more than one promo code on my order?
No, you are only able to use one promo code per transaction. Click here to see our full Terms & Conditions page.