Domestic & International Delivery
How long does delivery take?
Orders are usually processed and dispatched within 24 hours unless there are extenuating circumstances where this time may be slightly longer. Depending on your location, delivery will take between 2-4 business days within Australia and 7-10 business days internationally.
During Promotion and Sale periods, there may be slight delays in receiving your order due to increased volumes.
How much does delivery cost?
It will cost $9.95 to ship your Australis goodies if your product order is less than $50. Product orders over $50 do not incur a delivery fee. Please note, cost of shipping is not included as part of the $50 minimum spend for free shipping. For international delivery, shipping cost are calculated by the destination country of your package once you begin the checkout process.
How can I track my order?
After your order has been dispatched, you will receive an email with all the tracking details. Majority of our online orders are dispatched using Star Track and you can track the parcel on their website www.startrack.com.au.
Do you deliver to my country?
To ensure we are offering the best customer service experience, we are upgrading our international shipping process.
Therefore we are only offering international shipping to the following countries:
We really appreciate your patience during this time and will be shipping to your door again very soon.
In the meantime you can shop our products in your country here:
- NZ : https://www.farmers.co.nz/brand-Australis?urlreferrer=brandslisting?q
- Singapore : http://www.laycy.com/
- Indonesia : https://www.jd.id/ (Australis launching in May 2019)
- Canada : https://www.facebook.com/BlushBeautyBarSK/
How do I change my delivery address after my order has been placed?
If your order hasn't yet been shipped, we may be able to amend the delivery address. Please get in contact with our customer service team as soon as possible to let them know the issue. Please ensure you have the order number included in your message.
What if I am not home when my order arrives?
The parcel will be left in a secure location if possible. If there is nowhere secure enough to leave the parcel, the delivery driver will leave a card and you will need to contact Star Track to organise another delivery.
Do you deliver to PO Boxes, military addresses or Parcel Lockers?
Yes, we can deliver to PO Boxes, military addresses and Parcel Lockers (for Air freight orders only).
Will I have to sign for my delivery?
Yes, only if you are home when the parcel is delivered, you will be asked to sign for the delivery. If not home the parcel will be left in a secure location if possible.
What should I do if my order hasn't been delivered yet?
Please contact our Customer Service Team here
Will I have to pay Customs & Duty fees?
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are not collected beforehand and are typically due once the shipped goods arrive at the country of destination. Charges vary in each country.
You are responsible for ensuring to comply with laws and regulations of the country of destination. Australis does not have any responsibility on these additional charges that may apply.
Please refer to the government department for your country
Why can't certain items be shipped internationally?
Products classified as Dangerous Goods are at risk of being rejected by certain countries. Aerosols for example, cannot go via Air internationally.
A product I am purchasing says "Free Shipping" on it, what does this mean?
This item has Free Domestic Shipping applied to it. This means that if you order this item, all items in your cart will be shipped for free within Australia.
Do you offer express shipping?
Yes, it is $15.00 for Australia.Orders must be placed before 8am to be dispatched the same day.