Domestic & International Delivery
How long does delivery take?
Orders are usually processed and dispatched within 24 hours unless there are extenuating circumstances where this time may be slightly longer. Depending on your location, delivery will take between 2-4 business days within Australia and 7-10 business days internationally.
How much does delivery cost?
It will cost $9.95 to ship your Australis goodies if your product order is less than $50. Product orders over $50 do not incur a delivery fee. Please note, cost of shipping is not included as part of the $50 minimum spend for free shipping. For international delivery, shipping cost are calculated by the destination country of your package once you begin the checkout process if your order is less than $100. Orders over $100 do not incur an international delivery fee.
How can I track my order?
After your order has been dispatched, you will receive an email with all the tracking details. Majority of our online orders are dispatched using Star Track and you can track the parcel on their website www.startrack.com.au.
Do you deliver to my country?
At this time we are able to ship worldwide except to the following countries. Please contact us if you are interested in shipping to any of the countries listed below:
- Dominican Republic
- Puerto Rico
How do I change my delivery address after my order has been placed?
If your order hasn't yet been shipped, we may be able to amend the delivery address. Please get in contact with our customer service team as soon as possible to let them know the issue. Please ensure you have the order number included in your message.
What if I am not home when my order arrives?
The parcel will be left in a secure location if possible. If there is nowhere secure enough to leave the parcel, the delivery driver will leave a card and you will need to contact Star Track to organise another delivery.
Do you deliver to PO Boxes, military addresses or Parcel Lockers?
Yes, we can deliver to PO Boxes, military addresses and Parcel Lockers (for Air freight orders only).
Will I have to sign for my delivery?
Yes, only if you are home when the parcel is delivered, you will be asked to sign for the delivery. If not home the parcel will be left in a secure location if possible.
What should I do if my order hasn't been delivered yet?
Please contact our Customer Service Team here
Will I have to pay Customs & Duty fees?
Please refer to the government department for your country
Why can't certain items be shipped internationally?
Products classified as Dangerous Goods are at risk of being rejected by certain countries. Aerosols for example, cannot go via Air internationally.
A product I am purchasing says "Free Shipping" on it, what does this mean?
This item has Free Domestic Shipping applied to it. This means that if you order this item, all items in your cart will be shipped for free within Australia.
Do you offer express shipping?
Yes, it is $15.00 for Australia and $50 for International.Orders must be placed before 12pm to be dispatched the same day.