Because Australis sells its products both directly and indirectly (through distributors) to retailers we are unable to process returns for purchases made from pharmacies or department stores. Should you wish to return an Australis product, please contact your place of purchase for a refund or exchange, according to the retailer’s return policy. We advise that you always keep your receipt and check retailer’s conditions for returns.
If for some reason you do not wish to keep a product ordered on Australis website, you may return new and unused items within 14 days of the date of receipt. Australis will refund the purchase cost of the product(s) minus shipping and handling changes. Items must be returned in their original condition; no refund can be made for products that have been used. If you receive a defective or incorrect product, please return item to Australis within fourteen days, and we will reimburse you for the purchase costs including the return carriage. If you are returning Aerosols please contact us first to discuss as Aerosols cannot be sent via Australia Post.
Please download, print and fill out this form to include with your return
If you have any queries regarding your refund or return please contact using the details on the contact us form or by phone 1300 650 981 (Monday – Friday 0900 – 1700 AEST).